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Introduction#
These Terms & Conditions form a binding agreement between you and BINK. They apply whenever you open an account, hold a balance, initiate a payment, use a card, or access any part of the platform, whether through the web application, mobile applications, or our APIs.
Additional product terms apply to specific services. Where a product term conflicts with these Terms, the product term governs for that service only.
By creating a BINK account you confirm that you have read these Terms and accept them in full.
Eligibility#
To open a personal account you must be at least 18 years old, resident in a country where BINK operates, and able to enter a binding contract. Business accounts may be opened only by an authorised representative of a registered legal entity.
- One personal account per verified identity.
- Accurate, current information at onboarding and thereafter.
- No use on behalf of an undisclosed third party.
- No account may be opened by a person subject to sanctions.
Accounts#
You are responsible for the security of your credentials, devices and any passkeys registered to your account. We may require step-up verification, including one-time codes, before authorising sensitive actions.
3.1 Account information
Keep your contact details up to date. Notices sent to the email or mobile number on file are deemed received.
3.2 Suspicious activity
Report unauthorised access without undue delay. We may freeze an account while we investigate, and will notify you where lawfully permitted.
Payments#
A payment instruction is treated as authorised once you have completed the required authentication. Authorised instructions are generally irrevocable; scheduled payments may be cancelled before execution begins.
Settlement times depend on the destination network, the receiving institution and applicable cut-off times. We publish expected timings in the application before you confirm.
If funds are credited to your account in error, we may reverse the entry and will tell you why.
Cards#
Cards are issued by BINK or its issuing partners and remain their property. You may freeze, unfreeze or terminate a card at any time in the application. Card transactions are subject to network rules, merchant authorisation holds and daily limits shown in your card settings.
- Virtual cards are available immediately after issuance.
- Authorisation holds may temporarily reduce your available balance.
- Disputed card transactions follow network chargeback timelines.
Wallets#
Wallet balances represent electronic money held for you and are not a deposit. Balances do not earn interest unless a specific product states otherwise. Where you hold multiple currencies, conversions use the rate displayed at the time of the instruction.
Business accounts#
A business account is operated by named users with defined roles. Administrators may grant, change or revoke access and are responsible for the actions of users they authorise. The entity remains liable for all activity on its account.
Authorised representative — an individual with legal authority to bind the entity and to accept these Terms on its behalf.
Fees#
Fees are shown before you confirm an instruction and are debited at the time the service is provided. The table below summarises standard pricing; product-specific pricing may differ.
| Service | Personal | Business |
|---|---|---|
| Domestic transfer | Free | Free |
| International transfer | 0.6% | 0.4% |
| Currency conversion | 0.5% | 0.35% |
| Physical card issuance | Once free | Per policy |
| Chargeback investigation | Free | Free |
We give at least 30 days' notice before a fee increase takes effect.
Acceptable use#
You may not use BINK for unlawful activity, to disguise the origin of funds, to abuse the platform's technical infrastructure, or in a way that exposes us or our partners to regulatory or reputational risk.
Warning
Breach of this section may result in immediate suspension, reversal of transactions and reporting to the relevant authorities.
Compliance#
We are required to verify your identity, understand the purpose of your account and monitor activity on an ongoing basis. We may request documents at any time, and may limit functionality until a request is satisfied.
BINK operates under PCI DSS Level 1, ISO 27001 and SOC 2 controls, and applies sanctions screening to every payment.
Termination#
You may close your account at any time once outstanding obligations are settled. We may suspend or close an account with two months' notice, or immediately where required by law, by a partner institution, or where we reasonably suspect fraud.
On closure we will return any remaining balance to a verified account in your name, subject to legal holds.
Privacy#
Our processing of personal data is described in the Privacy Policy, which forms part of these Terms. We process data to provide the service, to meet legal obligations and to protect the platform from abuse.
Liability#
We are liable for direct losses caused by our failure to provide the service with reasonable care and skill. We are not liable for indirect or consequential loss, loss of profit, or losses arising from events outside our reasonable control.
Nothing in these Terms limits liability that cannot be limited by law.
Dispute resolution#
Contact support first — most matters are resolved within 15 business days. If you remain dissatisfied, you may escalate to the relevant financial ombudsman or regulator in your jurisdiction.
- Raise the issue in the application or by email.
- Receive an acknowledgement within one business day.
- Receive a final response, in writing, with reasons.
Updates#
We update these Terms as products and regulation change. Material changes are notified at least 30 days in advance. Continuing to use BINK after the effective date constitutes acceptance.
Version 2.4 · published 8 August 2026 · effective 1 September 2026. Previous versions remain available on request.