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About this page#
This page collects the financial-crime sections of the Compliance policy so they can be read as one programme. The wording below is the approved policy text, unchanged; where the two pages differ, the full Compliance policy governs.
Questions about a specific request we have made of you belong with Support, through your account. This page describes the programme, not your case.
AML and KYC#
We verify identity before an account is opened, understand the expected purpose and volume of activity, and refresh due diligence on a risk-based schedule. Enhanced diligence applies to higher-risk relationships.
We may request documents at any point in the relationship. Functionality can be limited until a request is satisfied.
Sanctions screening#
Customers, counterparties and payments are screened against applicable sanctions lists in real time. Matches are held for review, and confirmed matches are reported and blocked.
Transaction monitoring#
Automated rules and behavioural models review activity continuously. Alerts are investigated by trained analysts, and suspicious activity is reported to the relevant financial intelligence unit.
Training and culture#
All staff complete financial crime, security and data protection training at onboarding and annually. Escalation routes are confidential and protected.
Regulatory requests#
We respond to lawful requests from regulators and law enforcement, disclosing only what is required and notifying affected customers where legally permitted.