Talk to us
Support handles account and payment issues first. Everything else reaches the right team, and every message is acknowledged within one business day.
Acknowledged within one business day · three licensed markets · Cairo, Dubai and London
Fastest route
Account or payment issue
Open a chat from inside the app. We can see the transaction and act on it immediately.
Sign in to chat ↗Card lost or stolen
Freeze the card in the app first — it takes effect at once — then report it to the security team.
Freeze the card ↗Everything else
Use the form below. It routes to the named team, not a shared inbox.
Write to us ↓Send a message
Pick the team and we will route it directly. Do not include card numbers, passwords or one-time codes.
Offices
Cairo
Smart Village, Building B127, Cairo–Alexandria Desert Road
Sun–Thu, 09:00–18:00 EET
BINK PAY
Dubai
DIFC, Gate Building, Level 14
Sun–Thu, 09:00–18:00 GST
BINKPAY FINANCING BROKER L.L.C
London
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Mon–Fri, 09:00–18:00 GMT
BINK PAY LTD
Riyadh
Opening soonNot a licensed market yet. Enquiries go to the business team.