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Contact BINKPAY

Talk to a human.
From three time zones.

Whether you're a customer, a partner, a regulator, or a journalist, there's a real person on the other end. We route every message to the right desk and reply within working hours — and we put the email address right next to it so you can verify the route.

Dubai · London · Singapore24-hour acknowledgementEN · AR · FR
How to reach us

Three desks.
Three clear remits.

Pick the address that matches your enquiry and we'll route it correctly the first time. We don't use ticket-form roulette.

Customer support

Account, transactions, cards

For everyday account questions, transaction queries, card issues, KYC status updates and anything that needs a human reply.

support@binkpay.net

Replies within 4 business hours · 24/7 chat in-app

Partnerships & sales

Enterprise & integrations

For merchant integrations, treasury programmes, banking partnerships, white-label, and enterprise contract enquiries.

partnerships@binkpay.net

Reviewed by an account director within 1 business day

Compliance & regulatory

Regulators, legal, audit

For regulatory authorities, legal correspondence, audit-report requests, sanctions and AML enquiries, data-subject requests.

compliance@binkpay.net

Acknowledged within 24 hours · NDA available on request

Global offices

Three offices.
One regulated platform.

Compliance, partnerships, and customer operations across GCC, Europe and Asia-Pacific — staffed locally, supervised centrally.

Office · 01GCC Headquarters

Dubai

United Arab Emirates

  • BINKPAY Middle East FZ-LLC
  • DIFC Gate Building, Level 14
  • Dubai International Financial Centre
  • Dubai, UAE
HoursSun–Thu · 09:00–18:00 GST
Office · 02European Operations

London

United Kingdom

  • BINKPAY UK Ltd.
  • 1 Canada Square, Level 39
  • Canary Wharf
  • London E14 5AB, United Kingdom
HoursMon–Fri · 09:00–18:00 GMT
Office · 03Asia-Pacific Operations

Singapore

Republic of Singapore

  • BINKPAY Asia Pte. Ltd.
  • Marina Bay Financial Centre, Tower 3
  • Level 33, 12 Marina Boulevard
  • Singapore 018982
HoursMon–Fri · 09:00–18:00 SGT
Specialised desks

Enterprise enquiries,
answered properly.

Sales

Enterprise sales

Multi-currency settlement, payment-gateway integrations, treasury programmes, custom limits and dedicated infrastructure.

Email the desk

Regulatory

Regulators & auditors

Statutory enquiries, audit-report requests, supervisory correspondence, AML/CFT records and sanctions screening evidence.

Email the desk

Media

Press & analyst relations

Press releases, executive interviews, expert sources on MENA fintech, brand assets and media kits.

Email the desk

24/7 support operations

Real-time assistance, every time zone

Our support and risk teams operate around the clock from Dubai and Singapore, with overnight cover from London. Critical incidents — fraud, account lock-out, lost cards — are picked up within fifteen minutes via the in-app chat.

<15 min critical SLAIn-app chatThree time zonesEN · AR · FR

Responsible disclosure

Found a security issue?

We acknowledge every report within 24 hours, fix critical issues within 72 hours, and run a public bounty programme with verified-finding rewards from $250 to $10,000.

security@binkpay.net
On the record

Real people.
Real desks.
Real replies.

Every BINKPAY enquiry lands at a named team in Dubai, London or Singapore. We don't run ticket-form roulette and we don't outsource customer trust.

Email support@binkpay.netVisit the press desk